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WHAT THE GUIDANCE SAYS

Check,
then scan.

Most QR codes are harmless. A few are stickers.

Criminals stick fake codes over real ones on parking machines and hide them in emails, because people trust a square of dots more than a strange link. UK guidance comes down to a few seconds of checking before you tap.

A hand holding a smartphone up to scan a QR code on a pay-and-display parking machine in an outdoor car park
AI-generated image, not a photograph of a real person or place.

LOOK FOR the sticker

  • Open spaces, extra care
  • Emails, extra doubt
  • Use the phone's own camera
  • A few seconds, every time

THE SHORT ANSWER

Where the code is
matters most.

The NCSC says QR fraud is relatively small
next to other cyber fraud, but it is growing in email.

CAR PARKS

Look for a sticker

Action Fraud says quishing happens most in car parks, with stickers placed over the real code on parking machines. If in doubt, find the official app or website instead.

Check a code

PUBS AND CAFÉS

Probably fine

The NCSC says the QR codes used in pubs or restaurants are probably safe to scan. Open spaces like stations and car parks are riskier.

See the numbers

THE HABIT

Preview the address

Use your phone's built-in scanner, not a downloaded app, and read the web address it shows before you open it. Does it match what you expected?

Four quick checks

A QUICK CODE CHECK

Where did you
find the code?

Pick where the QR code is to see what UK guidance says. The bar shows how much caution the guidance suggests.

Code check

Choose where it is
On a pub or restaurant tableProbably safe

The NCSC says codes used in pubs or restaurants are probably safe. Still be wary if the site asks for more information than the task needs.

On a car park pay machineCheck first

The most common place for quishing, says Action Fraud. Look for a sticker over the original code. If unsure, search for the official app or website instead.

On a poster at a stationRiskier

The NCSC says most QR fraud happens in open spaces like stations and car parks, often with extra social engineering, such as a follow-up call from someone posing as bank staff.

In an email asking you to scanBe cautious

The NCSC is seeing more quishing emails. Codes hide the real link and may slip past email filters. Contact the organisation another way.

Sent by a 'buyer' when you sell onlineBe cautious

Action Fraud found sellers being sent QR codes by email to 'verify' an account or receive payment. If in doubt, contact the organisation directly.

Sources: NCSC blog 'QR codes: what's the real risk?'; Action Fraud quishing alert (2025), as reported by Which? and local councils.

Based on NCSC guidance and Action Fraud's 2025 quishing alert. This is general safety information.

TWO NUMBERS WORTH KNOWING

Small next to other fraud,
but not small change.

Action Fraud figures for April 2024 to April 2025.
Only reported cases are counted.

784

Quishing reports in a year

Reports of QR code fraud made to Action Fraud between April 2024 and April 2025. Car parks were the most common place, followed by online selling platforms.

REPORTS · ACTION FRAUD

≈ £3.5m

Money lost to those scams

Almost £3.5 million was lost across those reports. Some scams impersonated HMRC or other UK government schemes.

LOSSES · ACTION FRAUD

Several councils, including Southend-on-Sea and Aberdeen, have said they do not use QR codes on their parking machines at all, so a code there is a warning sign in itself.

FOUR QUICK CHECKS

Before you
tap the link.

Each takes a few seconds. Together they cover what the NCSC, Action Fraud and Which? advise.

  • Feel for a sticker

    On a machine or sign, check whether the code has been stuck over something. If it has, do not scan it.

  • Use the camera app

    Scan with the reader built into your phone's camera rather than a downloaded QR app, which can add risk.

  • Read the address first

    Your phone shows the web address before opening it. If it is not the organisation you expected, stop.

  • Report it

    If you have lost money, call your bank on the number on the back of your card, then report it to Action Fraud (Police Scotland on 101).

A small QR code table stand beside a pint glass and a plate of chips on a wooden pub table
AI-generated image, not a photograph of a real person or place.

HOW A QR CODE WORKS

Three squares
and some spares.

Close-up of a QR code sticker with a peeling corner, stuck over the original code on a weathered metal parking meter
AI-generated image, not a photograph of a real person or place.

QR stands for quick response. Released in Japan in 1994, it could hold about 7,000 numerals, against roughly 20 characters for a barcode. The square marks in the corners tell the reader where the code is, which is what made fast reading possible.

Codes also carry spare data for error correction, so a smudged or damaged code can still be read. The most common setting can restore about 15% of the data. But the code itself says nothing about who printed it: Which? points out that anyone can create one.

Questions

Questions people ask

What is quishing?

A form of phishing where a fraudulent QR code is used to send you to a website designed to steal personal or financial information. The name joins QR and phishing.

Are QR codes in restaurants safe?

The NCSC says QR codes used in pubs or restaurants are probably safe to scan. It advises more caution in open spaces like stations and car parks, and with codes in emails.

Should I use a QR scanner app?

UK guidance recommends using the scanner built into your phone's camera rather than an app downloaded from an app store.

Why do scammers put QR codes in emails?

The NCSC says people have learned to distrust odd links, a code hides the link, some email security tools do not scan images, and people tend to scan with personal phones that may have less protection.

What should I do if I paid through a fake code?

Contact your bank straight away using the number on the back of your card, and report it to Action Fraud. In Scotland, contact Police Scotland on 101.

Sources

Where the facts come from

  1. NCSC blog: QR codes, what's the real risk?
  2. Which?: Quishing scams warning, how to spot and avoid dodgy QR codes
  3. Duston Parish Council: Action Fraud quishing alert, £3.5 million lost
  4. QRcode.com: History of QR Code
  5. QRcode.com: Error correction feature

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